Elegant DOY Sister to Sister Stainless Steel Premium Tumbler

At DOY Sister to Sister, we are committed to providing high-quality products that inspire faith, encouragement, and sisterhood. Because many of our items are custom-made or produced in limited quantities, please review our policy carefully before purchasing.

Returns

Returns are accepted within 14 days of delivery for unused, unwashed, and undamaged items in their original condition and packaging.

Non-Refundable Items

The following items are non-refundable unless they arrive damaged or defective:

• Custom or personalized products
• Limited edition collections
• Pre-order items
• Sale or clearance merchandise

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at doysister2sister@gmail.com and include:

• Your order number
• Photos of the item and packaging
• A brief description of the issue

We will gladly work with you to provide a replacement or resolution.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for processing depending on your financial institution.

Exchanges

If you need a different color or replacement item, please contact us regarding exchange availability.

Shipping Costs

Original shipping fees are non-refundable unless the error was made by DOY Sister to Sister.

For assistance, please contact:
DOY Sister to Sister
doysister2sister@gmail.com
(302) 615-1634

Thank you for supporting DOY Sister to Sister. Each order is prepared with care and purpose to bring encouragement, faith, and inspiration into your everyday life.

Processing Time

Please allow 3–7 business days for order processing before shipment. Custom, personalized, and pre-order items may require additional processing time.

Shipping Time

Standard shipping typically arrives within 5–10 business days after your order has been processed and shipped. Delivery times may vary depending on carrier delays, holidays, or weather conditions.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking details to monitor your package.

Pre-Order Items

Pre-order products will ship according to the estimated timeframe listed in the product description. If your order includes both in-stock and pre-order items, they may ship separately.

Shipping Rates

Shipping costs are automatically calculated at checkout based on package weight, order size, and destination.

Incorrect Shipping Information

Please verify your shipping address before placing your order. DOY Sister to Sister is not responsible for packages delivered to incorrectly entered addresses.

Lost or Delayed Packages

Once packages are transferred to the shipping carrier, delivery responsibility belongs to the carrier. However, we are happy to assist with tracking or shipment concerns whenever possible.

For shipping support or questions, contact:
DOY Sister to Sister
doysister2sister@gmail.com
(302) 615-1634